Order Processing Time

Naturalizer processes orders within 1–3 days. Processing time includes order review, payment confirmation, item preparation, and package handling before shipment.

Processing times may be affected by order volume, item availability, address issues, payment review, holidays, or other operational factors.

Estimated Delivery Time

After an order is processed and shipped, the estimated delivery time is 2–5 days. Delivery time is an estimate and may vary depending on destination, local delivery conditions, weather, customs review, or carrier-related delays.

• Order processing time: 1–3 days.
• Estimated delivery time: 2–5 days after shipment.
• Tracking update time: 1–3 days after shipment.

Shipping Destinations

Naturalizer offers Free Worldwide Shipping. Orders may be shipped to supported delivery destinations worldwide, subject to address accuracy, order verification, local delivery availability, and applicable shipping restrictions.

If a destination cannot be served or if additional information is needed to complete delivery, Naturalizer customer service may contact you using the information provided at checkout.

Shipping Rates

Shipping is free worldwide. Naturalizer does not charge a separate standard shipping fee for eligible orders covered by this Shipping Policy.

Tracking Information

Once your order has shipped, tracking information may take 1–3 days to update. Tracking updates can be delayed while the package is being scanned, transferred, or received by the delivery network.

If your tracking number does not show movement immediately, please allow 1–3 days after shipment for tracking details to appear.

Wrong or Incomplete Address

Please review your shipping address carefully before placing your order. Naturalizer is not responsible for delays caused by incorrect, incomplete, or undeliverable address details provided at checkout.

• Check your street address, apartment or unit number, city, state or region, postal code, and country.
• Contact Naturalizer as soon as possible if you notice an address error after placing your order.
• Address changes may not be possible after an order has been processed or shipped.

Customs, Duties, Import Taxes, and Government Charges

Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Customers should not be required to pay separate customs duties, import taxes, brokerage fees, or other government charges for orders covered by Naturalizer Free Worldwide Shipping. If you receive a request for such fees, please contact Naturalizer customer service before making any payment.

Lost, Delayed, or Damaged Packages

If your package appears lost, delayed, damaged, or delivered incorrectly, please contact Naturalizer customer service at [email protected]. Include your order number, shipping address, tracking number if available, and a clear description of the issue.

• For delayed packages, please check tracking updates and allow time for carrier scans to appear.
• For damaged packages, please keep the packaging and take photos if possible.
• For missing packages, please contact customer service so the issue can be reviewed.
• For wrong delivery information, please provide any tracking details or delivery notices you received.

Order Support

Naturalizer customer service can help with shipping questions, tracking updates, delivery concerns, customs or tax questions, and address issues.

When contacting us, please include your order number, the email address used at checkout, and any tracking information available.