Information Naturalizer Collects

Naturalizer may collect information that you provide directly when you shop, create or use an account, contact customer service, subscribe to emails, or interact with our website.

• Contact information, such as your name, email address, billing details, and shipping details.
• Order information, such as purchased items, sizes, colors, order number, transaction details, and delivery information.
• Account information, such as login details, saved preferences, and account activity if you create an account.
• Customer service information, such as messages, requests, photos you choose to provide, and support history.
• Website usage information, such as pages viewed, products browsed, device information, browser type, and general site activity.

How Naturalizer Uses Information

Naturalizer uses customer information to operate the store, complete purchases, provide customer support, and improve the shopping experience.

• To process, confirm, fulfill, and manage customer orders.
• To communicate about orders, payments, shipping, returns, exchanges, and customer service requests.
• To respond to product questions, account help requests, and support messages.
• To personalize and improve website content, shopping features, and customer experience.
• To help detect, prevent, or respond to fraud, security issues, policy violations, or technical problems.
• To send marketing emails, promotions, updates, or offers when you subscribe or otherwise allow such communications.

Order Processing

When you place an order with Naturalizer, we use the information you provide to process your purchase, prepare your order, arrange delivery, send order-related messages, and support returns or exchanges when applicable.

Order-related information may be used to verify order details, respond to customer questions, manage payment and fulfillment records, and provide customer service.

Payment Information

Naturalizer may use PayPal, Stripe, and credit card payment processing options to help complete customer transactions. Payment details are handled through the selected payment processor and are used to authorize, process, and manage payments.

Naturalizer does not ask customers to send full payment card numbers, passwords, or sensitive payment credentials by email. For your security, please do not include sensitive payment information in customer service messages.

Cookies and Analytics

Naturalizer uses cookies and similar tracking technologies to support website functionality, remember preferences, understand shopping activity, measure site performance, and improve the customer experience.

• Essential cookies may help the website operate, maintain cart activity, and support checkout functions.
• Preference cookies may help remember selected settings or browsing choices.
• Analytics tracking may help Naturalizer understand how visitors use the website and which pages or products are viewed.
• Marketing-related cookies may help measure promotions or show more relevant content when applicable.

Email Marketing

Naturalizer may send marketing emails, promotional messages, product updates, sale notices, or store news if you subscribe or otherwise agree to receive email marketing.

You may unsubscribe from marketing emails by using the unsubscribe link included in marketing messages or by contacting Naturalizer at [email protected]. Even if you unsubscribe from marketing emails, Naturalizer may still send non-marketing messages related to orders, customer service, account activity, or policy updates.

Service Providers

Naturalizer may share necessary information with service providers that help operate the store and provide customer services. These may include providers that support payment processing, order fulfillment, website hosting, email delivery, analytics, security, and customer support.

Service providers are expected to use customer information only as needed to perform services for Naturalizer and to protect information according to appropriate privacy and security practices.

Data Security

Naturalizer uses reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, internet transmission, or electronic storage method can be guaranteed to be completely secure. Customers should use strong passwords, keep account details private, and avoid sending sensitive information through unsecured channels.

Data Retention

Naturalizer keeps customer information for as long as reasonably needed to provide services, complete orders, manage records, resolve disputes, prevent fraud, meet operational needs, and comply with applicable obligations.

Retention periods may vary depending on the type of information, the reason it was collected, and the need to maintain accurate business or customer service records.

Customer Privacy Rights

Depending on where you live, you may have rights related to your personal information. These rights may include the ability to request access, correction, deletion, or restriction of certain personal information.

• You may request information about the customer data Naturalizer may hold about you.
• You may request that inaccurate customer information be corrected.
• You may request deletion of certain information when applicable.
• You may opt out of marketing emails at any time.
• You may manage cookies through your browser settings where available.

To submit a privacy request, contact Naturalizer at [email protected]. Naturalizer may need to verify your request before taking action.

Children’s Privacy

Naturalizer does not knowingly collect personal information from children. If you believe a child has provided personal information to Naturalizer, please contact us at [email protected] so the request can be reviewed.

International Users

If you access Naturalizer from outside the region where our store operations or service providers are located, your information may be processed or stored in regions that may have different privacy rules from your location.

By using the Naturalizer website or providing information to Naturalizer, you understand that information may be handled as described in this Privacy Policy.

Policy Updates

Naturalizer may update this Privacy Policy from time to time to reflect changes in store operations, website features, privacy practices, or other business needs.

When changes are made, Naturalizer may update the “Last updated” date near the top of this page. Continued use of the website after changes are posted means the updated Privacy Policy applies to your use of the website.