Return Eligibility

To qualify for a return, your item must meet the return requirements listed below.

• The item must be returned within the 30-day return window.
• The item must be unused, unworn, unwashed, and in original condition.
• The item should include original packaging, tags, accessories, and any included components when available.
• The item must not be marked final sale or otherwise listed as non-returnable.
• The return must be started by contacting Naturalizer customer service first.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items marked final sale, if applicable.
• Items that have been worn, used, washed, altered, or damaged after delivery.
• Items returned without original packaging or required components, when those items are needed for inspection.
• Returns sent without contacting customer service first.
• Items that do not meet the condition requirements of this return policy.

How to Start a Return

Before sending any return, please contact Naturalizer customer service at [email protected]. Our team will review your request and provide the correct return instructions and return details.

• Email Naturalizer customer service before shipping the item back.
• Include your order number and the email address used at checkout.
• Tell us which item you want to return and why.
• Wait for customer service to provide the correct return instructions.
• Follow the return instructions carefully when preparing your package.

Return Shipping Cost

Naturalizer offers 30 Days Free Returns for eligible items. To use free return service, customers must contact customer service first and follow the return instructions provided.

Returns that are sent without approval, sent to the wrong address, or sent without following customer service instructions may not qualify for free return service and may not be accepted.

Refund Process

After your returned item is received and inspected, Naturalizer will review whether it meets the return requirements. Approved refunds are processed within 3–15 days after the returned item is received and inspected.

• Refunds are issued after the returned item passes inspection.
• Items that do not meet the return requirements may be declined.
• Processing times may vary depending on your payment provider after the refund is issued.

Exchanges

If you need a different size, color, or style, please contact Naturalizer customer service at [email protected]. Our team will provide exchange instructions if an exchange option is available for your order.

Exchange availability may depend on product availability and return eligibility.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, please contact Naturalizer customer service as soon as possible. Include your order number, a clear description of the issue, and photos of the item and packaging if available.

Please do not return damaged, defective, or wrong items before customer service provides instructions.

Final Sale Rules

Items marked final sale, if applicable, are not eligible for return, exchange, or refund unless required by applicable law. Please review product details carefully before purchasing any final sale item.